1. Privacy and Confidentiality of Records
All library records that identify patrons by name are confidential. Such records include all personal information collected from patrons (address, telephone number, etc.) and all data generated by their use of the library (materials borrowed, databases and Internet sites consulted, etc.).
The Library is responsible for personal information under its control and has a Privacy Officer who is accountable for the organization’s compliance.
2. Collection of Personal Information
The Library will collect only that information that is necessary for the provision of service to the public. Those services will be identified to the patron and the patron’s consent will be required.
3. Uses of Personal Information
Personal information will be used to provide library services, including collection of outstanding accounts, circulation of library materials, access to library programs and services and to respond to inquiries. It may also be used to prevent fraud or abuse of library services or to solicit support for library programs and services.
Personal information shall not be disclosed for purposes other than that for which it was collected, except with the consent of the individual or as required by law. Information will be retained only as long as necessary for the fulfillment of those purposes.
4. Disclosure of Personal Information
Personal information may be provided to law enforcement officers by the Director or designate, or by the Library Board. Other staff are not permitted to release personal information.
This personal information may be released only if a subpoena or court order is presented; or an adult patron gives written consent; a child patron’s parent/legal guardian gives written consent; or if the information is required to ensure the safety of library staff, to protect library property, or to enforce library policy.
Upon request, an individual shall be informed of the existence, use and disclosure of his or her personal information. Patrons may access their own information either by presenting their library card to staff in the library, or by accessing their account, using a password, on the library’s website. Patrons may challenge the accuracy and completeness of the information and have it amended as appropriate.
Individuals may address a challenge concerning compliance with these privacy provisions to the Privacy Officer.
5. Security of Data
The Library has the responsibility to protect personal information using appropriate security safeguards.
Upon request, parents or legal guardians will be provided access to library records for children ages 0 to 13.
Parents or legal guardians may also access records for young people ages 14 to 18 at the discretion of the branch library supervisor and only after the identity of the parent/guardian is confirmed and the present age of the young person is established.
Library staff have a responsibility to respect the privacy of individuals and the confidential nature of personal information.
Staff will view and amend patron records only as required to perform appropriate library functions. Staff are not permitted to view or amend records for purposes outside the scope of their duties.
Staff who are registered as patrons of the library have the same privacy and confidentiality rights as members of the public.
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